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Ep.4 Diagnosing Symptoms of Success - Talixo's Jan Brenneke Shares Insights on Analytics & Metrics in Customer Support

Episode Summary

Jan Brenneke is Chief Supply Officer at Talixo- an exciting startup targeting the business transport market. In this episode, Jan offers his expertise in the application of analytics in the context of Customer Service and it's intersection with management science. Jan's thoughtful awareness of the bigger picture, and the integration of social science in his application of incentive schemes and productive programmes within his department is truly impressive and unique. Welcome, to episode four!